Frequently Asked Questions

Qiver is an AI-powered financial management platform that automatically tracks, categorizes, and analyzes your financial data. It connects to your bank accounts, credit cards, and investment portfolios to provide real-time insights and help you make better financial decisions.

We offer three pricing tiers: Starter ($9.99/month), Professional ($19.99/month), and Enterprise (custom pricing). All plans come with a 30-day free trial. See our pricing page for detailed feature comparisons.

Yes! Qiver is available on both iOS and Android. You can download it from the App Store or Google Play Store. All features are fully available on mobile with real-time sync across all your devices.

Absolutely! Our Professional and Enterprise plans are designed for businesses. They include features like team access, advanced reporting, and API integration. Contact our sales team for custom business solutions.

You can cancel your subscription anytime from your account settings. Go to Settings → Billing → Cancel Subscription. Your access will continue until the end of your current billing period.

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and you'll receive a prorated credit or charge based on your billing cycle.

Yes! Save 20% by choosing annual billing. You can switch to annual billing anytime from your account settings.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for Enterprise plans.

Our AI achieves 95% accuracy in automatic categorization. You can easily recategorize any transaction, and the AI learns from your corrections to improve over time.

Yes! Qiver includes smart budgeting features that analyze your spending patterns and help you create realistic budgets. You'll receive alerts when you're approaching budget limits.

Yes, Qiver supports over 50 currencies with real-time exchange rates. You can view all your finances in your preferred base currency.

Absolutely. You can export your data in CSV, Excel, or PDF formats at any time. Enterprise plans also offer API access for custom integrations.

We use bank-level 256-bit encryption, two-factor authentication, and never store your bank login credentials. Our systems are regularly audited and comply with GDPR, CCPA, and PCI DSS standards.

Never. Your data belongs to you. We do not sell, rent, or trade your personal or financial information with third parties. See our privacy policy for full details.

We have multiple layers of security, constant monitoring, and a dedicated security team. In the unlikely event of a breach, we have protocols in place including immediate notification, free credit monitoring for affected users, and transparent communication about remediation steps.

We support over 10,000 financial institutions across 50+ countries. This includes major banks, credit unions, brokerages, and cryptocurrency exchanges. You can check specific institution support in our app.

Bank connections are maintained by our data partners. If a connection stops working, it's usually temporary and automatically resolves within 24 hours. You can also manually refresh the connection in your account settings.

You can reach us through in-app chat (fastest), email at support@qiver.com, or phone at +1 (555) 123-4567. Response times: Chat - under 5 minutes, Email - under 2 hours, Phone - immediate during business hours (9 AM - 6 PM EST).